Our Promise to You

Refund Policy

We stand behind every bottle we make. Here's our straightforward, no-nonsense policy to give you peace of mind.

Clear & Simple

Our Refund Guidelines

Cancellations

100% Refund

Before Shipping

If you cancel your order before it has shipped, you will receive a full refund with no fees. Simply contact us and we'll process your cancellation right away.

✨ Full refund — no questions asked.

Returns

Perishable Product

After Shipping

Because our products are perishable and handmade fresh to order, we cannot accept returns once your order has shipped. Each bottle is crafted specifically for you — we don't resell or reuse returned products.

✨ No returns on shipped orders (perishable goods).

Damaged Items

Replacement Guaranteed

We'll Make It Right

If your order arrives damaged, please contact us right away with photos of the damage. We'll send a replacement or issue a full or partial refund — whichever you prefer. Your satisfaction matters to us.

✨ Replacement or refund for damaged orders.

Good to Know

Additional Information

Refund requests must be submitted within 48 hours of delivery for damaged items.

Local pickup orders not claimed within 3 months will expire and are not eligible for a refund.

Subscription orders follow the same policy. You can cancel your subscription at any time before the next billing cycle.

All refunds are processed within 5–7 business days and returned to the original payment method.

Need Help with a Refund?

Our team is here to help. Reach out and we'll take care of you — because you're part of the Live Berry Well family.